Wesfarmers win back an additional $27m using Customer Monitor Free Case Studty
In just 12 months Wesfarmers won back an additional $27m of “at-risk-customers”. Find out how they did it.
In this case study, learn how Wesfarmers:
• Made customer experience work for their business. • Achieved their customer experience objectives. • Integrated their current CRM system and the Customer Monitor platform. • Improved their NPS score from -6 to +34 in the first 9 months.
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80% of businesses say they deliver a ‘superior’ customer experience—but only 8% of customers think they actually do. Is your business one of them?
